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At HANAN FAHMY, your satisfaction is our priority.
If you are not fully satisfied with your purchase, you can request a return or exchange within 14 days from the date of delivery.

Conditions:

  • The item must be unused, unwashed, and in its original packaging with all tags attached.

  • Items with signs of wear or damage will not be accepted.

  • Returns are not accepted for sale or discounted items unless they are defective.

Process:
To initiate a return or exchange, please contact our support team via email or WhatsApp with your order number and reason for return.
Once your request is approved, we will arrange for the pickup of the item and issue your exchange or refund accordingly.

Refund Method:
Refunds will be issued using the same payment method used for the order.
If you paid Cash on Delivery, you will receive your refund through a bank transfer or wallet within 7–10 working days.