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1. How can I place an order?
You can easily place your order through our website by adding your favorite items to the cart and proceeding to checkout. Then, fill in your details and choose your preferred payment method.

2. Do you deliver all over Egypt?
Yes! We currently deliver to all cities and governorates across Egypt 🇪🇬.

3. How long does delivery take?
Orders are usually delivered within 2–5 working days, depending on your location.

  • Cairo & Giza: 2–3 days

  • Other Governorates: 3–5 days

4. What are the available payment methods?
We offer Cash on Delivery and Credit/Debit Card payments for your convenience.

5. How can I return or exchange an item?
You can request a return or exchange within 14 days from the delivery date.
Just contact our customer support team with your order number, and we’ll handle the rest!
Please note that the item must be in its original condition and packaging.

6. Are sale items eligible for return?
Sale or discounted items can only be returned or exchanged if they are defective or damaged.

7. How do I contact customer service?
You can reach us through:
📧 Email: byhananfahmy@gmail.com
📱 WhatsApp: 01141471667
Working hours: 10 AM – 8 PM (except Fridays)

9. Can I change my order after placing it?
If your order hasn’t been shipped yet, we can modify it for you.
Please contact us as soon as possible to make changes.

10. Do you restock sold-out items?
Some bestsellers are restocked! Follow us on social media to stay updated on restocks and new arrivals.